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Shipping policy

We mainly ship to the Peninsula and the Balearic Islands. We also offer international shipping service.


Delivery term

We deliver 95% of our product catalog between 24 h and 48 h for domestic and variable shipments with a scheduled delivery date for international shipments depending on the destination.

The cut-off time for your order to be processed on the same day is 3:00 p.m. Orders received later are prepared the next day.

 

 

Transport

We work mainly with NACEX and SEUR to guarantee the reliability of the shipments in 24h / 48h to the whole Peninsula and the Balearic Islands.

Special handling products or very bulky have a different logistic circuit, with longer delivery times.

It is important that you check the status of the received packets. In case of visible external damages, indicate clearly on the delivery note of the carrier. If you make a picture it will be even better and the solution will be easier. You are even in your right not to accept the merchandise if you consider it appropriate.


Shipping costs

Our transport expenses policy is based on transparency and ensuring that it does not create a barrier to purchase. Our will is that you always have the most competitive shipping rate possible.

 

Collection policy

If you wish to collect your orders in our stores, you must indicate this in the comments of the order and the payment method must be "TURBO 3 Warehouse Collection".

If you prefer to manage the shipment with your own agency, you must indicate it in the comments of the order and select "Shipping posited" indicating your account number and the desired delivery service (Standard, Express, etc.).

 

About shipments to the Canary Islands, Ceuta and Melilla

Shipments to Ceuta, Melilla and the Canary Islands are made postage due, that is, the buyer is the one who takes charge of the payment of the shipment.

For shipments to Ceuta, Melilla and the Canary Islands we usually work with NACEX and SEUR and at the time of purchase you must specify the type of shipment you want (if nothing is indicated it will be done with SEUR 24 Horas or Nacex 19: 00H) .

If the buyer works with another company other than NACEX or SEUR, he must be the one who manages the collection, for which he must indicate his order number to the transport agency:

 

The collection address will be:

Las Salinas Polygon
c / Asturias 6, esq. Castellón
08830 Sant Boi · Barcelona

 


At the following time:

Morning: 9: 00-13: 30
Afternoons: 15: 30-19: 00
These territories are outside the VAT territory of the European Union and therefore VAT will not be applied to orders placed by customers in these areas. However, these orders may be subject to import duties and / or local customs duties.

 

Import charges for shipments to Ceuta and Melilla

Shipments to Ceuta and Melilla are subject to payment of import duties and taxes and / or local customs.

  • Tax on Production, Services and Import (IPSI): This percentage is applied on the value of each product and can vary between 0.5% to 10%.
  • If the recipient of the product is a private individual in Ceuta and Melilla, the invoice must be issued with VAT.

 

Import charges for shipments to the Canary Islands

Shipments to the Canary Islands are subject to payment of import duties and taxes and / or local customs. In the specific case of the Canary Islands, the IGIC is the Indirect Canarian General Tax. As its name indicates, it is a tax of an indirect nature that taxes the deliveries of goods and services made in the Canary Islands, as well as the imports that are made in that territory.

  • IGIC - Canarian Indirect General Tax: can vary between 7% and 13, 5%. This percentage is applied to the value of each product.

It must be declared to the Canarian Tax Agency by all those entrepreneurs and / or self-employed who buy a good or service in the Canary Islands. To do so, you can access the electronic headquarters of the Canarian Tax Agency and perform the tax procedures. For freelancers and SMEs in a direct estimation system, they must complete the 420 model. The IGIC 421, for those that work through modules. And the annual model of IGIC is 425 and that of informative declarations, 415.

 

Information from the DUA and customs for shipments to the Canary Islands, Ceuta and Melilla

Taxes and / or customs management expenses (DUA): The DUA this is the administrative document used to comply with customs formalities in cases of export, import or transit. In addition, it is used as a basis for the applicable tax declaration and is also the document used to record information about the merchandise, its origin, value, taxes, etc. The DUA rate is calculated on each shipment (not on each product). You have the option to take charge of carrying out the customs procedures on your own instead of the transportation agency. However, you must take into account that the transportation agency will charge you an additional fee called documentary transfer. Once you have paid this fee, the transport company will transfer the merchandise to you so that later you can carry out the customs procedures on your own. You should bear in mind that the amount of the documentary transfer is, in general, higher than the customs management fees charged by the transport agency.

 

International shipments outside the European Union

Customs information

When a purchase is made to be delivered in a country or territory not belonging to the European Union, it is possible that the buyer must pay import duties and taxes upon arrival of the product at the destination.

It must be borne in mind that any additional expense due to the payment of customs and / or tariff duties will always be borne by the recipient. This is because TURBO 3 has no control over such expenses and therefore it is not possible to calculate its amount in advance. Since customs policies vary significantly from one country to another, we advise you to contact the appropriate customs office to obtain information on import restrictions that apply to certain products.

 

Countries with sanctions or embargoes

It is not possible to ship to the following countries:

  • North Korea, Cuba, Iran, Iraq, Syria, North Sudan and South Sudan.
 

Countries with possible restrictions

Some products may be subject to certain restrictions in the following countries:

  • Saudi Arabia, Algeria, Bahrain, Bangladesh, Bosnia and Herzegovina, Brunei, Bhutan, China, Egypt, United Arab Emirates, Japan, Jordan, India, Israel, Kuwait, Libya, Malaysia, Morocco, Myanmar (Burma), Oman, Pakistan, Qatar , Singapore, Tunisia and Turkey.
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  • TURBO 3

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    Shipping between 6am and 12pm

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