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Sales conditions

Sales conditions

In accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, we inform that the ownership of the domain of our virtual store * .turbo3.com (hereinafter the "Website"), with address social in Sant Boi de Llobregat (Barcelona), Las Salinas Polygon, c / Asturias 6 esq. Castellón, 08830 Barcelona and with CIF number A60207404 (hereinafter "TURBO 3") corresponds to TURBO 3.


1. Object
The purpose of these General Conditions of Contract and use is to regulate the provision of the information provided in the TURBO 3 online store as well as the commercial transactions that arise between TURBO 3 and the Users of the * .turbo3.com domain.
Both the navigation through the online store and the acquisition of any of the products offered in it, imply the acceptance as User, without reservations of any kind, of each and every one of the present general conditions of contracting and use. TURBO 3 may at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that, where appropriate, are included, by publishing such changes in the store so that they can be known by the Users, and keeping record of the date of said modifications. Consequently, it will be the responsibility of every user, the careful reading of these General Terms and Conditions of Use and current use in each of the occasions in which you access this Website, so if he does not agree with any of them hereby provided, you must abstain with respect to the use of this Website.

 

2.- Services

Through the Website, TURBO 3 offers Users the possibility to access:
Information about TURBO 3
Information about the nature, objectives and commitments of TURBO 3
Information about the payment terms
Information about the operations in TURBO 3
Online Store of products (hereinafter the "Services").

3.- Privacy and Data Processing

When for accessing certain content or services it is necessary to provide personal data, Users will guarantee its veracity, accuracy, authenticity and validity. TURBO 3 will give said data the corresponding automated treatment according to its nature or purpose, under the terms indicated in the Privacy Policy section.

 

4.- Industrial and Intellectual Property

The User acknowledges and accepts that all content displayed on the Website and especially, designs, texts, images, logos, icons, buttons, software, trade names, brands, or any other signs susceptible of industrial use and / or commercial are subject to Intellectual Property rights and all trademarks, trade names or distinctive signs, all rights of industrial and intellectual property, content and / or any other elements inserted in the page, which are the exclusive property of TURBO 3 and / or from third parties, who have the exclusive right to use them in economic traffic. Therefore, the User agrees not to reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify such content, keeping TURBO 3 harmless from any claim arising from the breach of such obligations. In no case does access to the Website imply any type of waiver, transfer, license or total or partial cession of said rights, unless expressly stated otherwise. The present General Conditions of Contracting and Use of the Website do not confer on the Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Website and / or its Contents other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for that purpose by TURBO 3 or the third party owner of the rights affected.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site as a whole, as a multimedia artistic work, are protected as rights of copyright by legislation on intellectual property. TURBO 3 is the owner of the elements that make up the graphic design of the Website, the menus, navigation buttons, HTML code, texts, images, textures, graphics and any other content of the Website or, in any case, has the corresponding authorization for the use of said elements. The content provided on the Website may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or in any medium, unless prior authorization is granted, for written, of the aforementioned Entity.

It is also prohibited to delete, evade and / or manipulate the "copyright" as well as technical protection devices, or any information mechanisms that may contain the contents. The User of this Website undertakes to respect the rights enunciated and to avoid any action that could harm them, reserving in any case TURBO 3 the exercise of whatever means or legal actions correspond to him in defense of his legitimate rights of intellectual and industrial property.

 

5.- Obligations and Responsibilities of the Website User

The User is obliged, in general, to comply with these Conditions and to comply with the special warnings or instructions for use contained therein or on the Website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence and abstaining from using the Website in any way that could prevent, damage or deteriorate the normal functioning of the Website, the goods or rights of (the company), its suppliers, the rest of Users or in general of any third party. The access and use of the portal to minors is prohibited without the express consent of the parents or guardians.

The User commits specifically to:

a) Make an appropriate and lawful use of the Website as well as the contents and services, in accordance with: (i) the applicable legislation at all times; (ii) the General Conditions of Use of the Website; (iii) generally accepted morals and good practices and (iv) public order.

b) Provide truthful information by completing the forms contained in the Website with their personal data and keeping them updated at all times so that they respond, at all times, to the real situation of the User. The User will be solely responsible for any false or inaccurate statements made and the damages caused to TURBO 3 or third parties for the information provided.

c) Provide truthful information about the data requested in the User registration form or the execution of the order, and keep them updated.

Notwithstanding the provisions of the previous section the User must also refrain from:

a) Make unauthorized or fraudulent use of the Website and / or content for illegal purposes or effects, prohibited in these General Terms of Use, harmful to the rights and interests of third parties, or that in any way may harm, disable, overburden, deteriorate or prevent the normal use of services or documents, files and all kinds of content stored on any computer equipment.

b) Access or attempt to access resources or restricted areas of the Website, without complying with the conditions required for such access.

c) Causing damage to the physical or logical systems of the Website, its suppliers or third parties.

d) Introducing or spreading computer viruses or any other physical or logical systems that are
susceptible to cause damage to the physical or logical systems of TURBO 3, its suppliers or third parties.

e) Attempt to access, use and / or manipulate the data of TURBO 3, third party providers and other Users.

f) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.

g) Delete, hide or manipulate the notes on intellectual or industrial property rights and other identifying data of the rights of TURBO 3 or third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the content

h) Obtain or attempt to obtain the contents, using means or procedures different from those that, according to the cases, have been made available for this purpose or have been expressly indicated in the web pages where the contents are found or, in general, those that are commonly used on the Internet because they do not involve a risk of damage or disablement of the website and / or contents.

i) In particular, and merely indicative and not exhaustive, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software and, in general, any kind of material that:
i) In any way is contrary, disparages or violates the fundamental rights and public freedoms recognized constitutionally, in International Treaties and in the rest of the legislation in force.

ii) Induce, incite or promote criminal, slanderous, defamatory, violent or, in general, contrary to the law, morals, generally accepted good customs or public order.

iii) Induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition.

iv) Incorporate, make available or allow access to products, elements, messages and / or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to law, morality and generally accepted good practices or public order.

v) It is protected by the legislation on intellectual or industrial protection belonging to TURBO 3 or third parties without having authorized the intended use.

vi) Is contrary to honor, personal and family privacy or the image of people.

vii) Constitute any type of advertising.

If to access some of the services and / or contents of the Website, a password will be provided, the User undertakes to use it diligently, keeping it secret at all times. Consequently, it will be responsible for its proper custody and confidentiality, undertaking not to assign it to third parties, temporarily or permanently, or to allow access to the aforementioned services and / or contents by third parties. Likewise, it is obliged to notify TURBO 3 of any fact that may imply an improper use of its password, such as, without limitation, its theft, loss or unauthorized access, in order to proceed with its immediate cancellation. Consequently, while not making the previous notification, TURBO 3 will be exempt from any liability that may arise from the misuse of your password, being responsible for any illegal use of the contents and / or services of the Website by any illegitimate third party.

j) Not to carry out advertising or commercial exploitation activities through the Website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.

If negligently or intentionally fails to comply with any of the obligations set forth in these General Conditions of Contract and Use, will be liable for all damages and losses that may result for TURBO 3.

 

6.- Responsibilities

TURBO 3 is not responsible for the decisions that may be adopted as a result of access to the contents or information offered.

TURBO 3 may interrupt the service or immediately resolve the relationship with the User if it detects that a use of its Website or any of the services offered in it are contrary to these General Conditions of Use. TURBO 3 is not responsible for damages, losses, claims, or expenses derived from the use of the Website. It will only be responsible for eliminating, as soon as possible, the contents that may generate such damages, provided that this is notified. In particular, it will not be responsible for the damages that could be derived, among others, from:

i) interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunication lines and networks, or by any other cause beyond the control of TURBO 3 .

ii) Illegitimate intrusions through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any other.

iii) improper or inappropriate abuse of the Website.

iv) security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions thereof. The administrators of TURBO 3 reserve the right to withdraw, totally or partially, any content or information present on the Website.

TURBO 3 excludes any liability for damages of any nature that could be due to the misuse of the services freely available and used by Website Users. Likewise, TURBO 3 is exempt from any responsibility for the content and information that may be received as a result of the data collection forms, being the same only for the provision of inquiry and doubt services. On the other hand, in case of causing damages for an unlawful or incorrect use of said services, the User may be claimed by TURBO 3 of the damages or damages caused.

The User shall defend, indemnify and hold TURBO 3 harmless against any damages arising from claims, actions or claims of third parties as a result of their access or use of the Website. Likewise, the User undertakes to indemnify TURBO 3 against any damages and losses arising from the use of "robots", "spiders", "crawlers" or similar tools used for the purpose of collecting or extracting data or of any other action on your part that imposes an unreasonable burden on the operation of the Website.

TURBO 3 will not be responsible in any case for damages of any nature that may arise from improper use of its products. The manufacturers of the products marketed by TURBO 3 reserve the right to modify the design or characteristics of the products without prior notice.

 

7.- Hyperlinks

The User undertakes not to reproduce in any way, even through a hyperlink or hyperlink, the TURBO 3 Website, as well as any of its contents, unless expressly authorized in writing by TURBO 3.

The TURBO 3 Website includes links to other websites managed by third parties, in order to facilitate the User's access to the information of collaborating companies and / or sponsors. In accordance with this, TURBO 3 is not responsible for the content of these websites, nor is it in a position of guarantor or / or offering party of the services and / or information that may be offered to third parties through the links of third parties.

The User is granted a limited, revocable and non-exclusive right to create links to the main page of the Website exclusively for private and non-commercial use. Websites that include a link to our Website (i) may not imply that TURBO 3 recommends that website or its services or products; (ii) they can not falsify their relationship with TURBO 3 nor affirm that TURBO 3 has authorized such link, nor include brands, denominations, trade names, logos or other distinctive signs of TURBO 3; (iii) may not include content that may be considered distasteful, obscene, offensive, controversial, that incites violence or discrimination based on sex, race or religion, contrary to public order or unlawful; (iv) may not link to any page of the Website other than the main page; (v) must link to the Website's own address, without allowing the website that makes the link to reproduce the Website as part of its website or within one of its "frames" or create a "browser" on any of the pages of the Website. TURBO 3 may request, at any time, to remove any link to the Website, after which it must proceed immediately to its elimination. TURBO 3 can not control the information, content, products or services provided by other websites that have established links to the Website.

Consequently, TURBO 3 does not assume any responsibility for any aspect related to such websites.

 

8.- Orders

Orders placed through the Website will be subject to our supply availability.

TURBO 3 will accept orders from individuals, companies and professionals with delivery address in Spanish and Portuguese territory (Peninsula, Canary Islands and Balearic Islands), and must inform you, where appropriate, of the denial of the order.

 

9.- Data protection

To use some of the Services, Users must previously provide certain personal data. To do this, TURBO 3 will automatically process the Personal Data in compliance with Law 15/1999 of December 13 on the Protection of Personal Data and the Development RD 1720/2007. For this, the User can access the Data Protection Policy presented by TURBO 3.

10.- Prices

The sales prices on the product sheet are shown without VAT. In all cases the prices are expressed in Euros and do not include transport costs.

The prices shown on the Website correspond to a price rate, with an annual validity although they may suffer changes.

TURBO 3 reserves the right to vary the rate, without prior notice.

The goods will be invoiced, as a general rule, at the price of the current rate at the time of the order, except promotions and / or campaigns.

 

11.- Deliveries

TURBO 3 performs mainly shipments to addresses located in the Peninsula and the Balearic Islands, with exceptions.


Usually the time between payment and delivery of orders is 24h / 48h.


In the Peninsula the usual delivery time is 24 hours from the moment of purchase (Monday to Friday except holidays), if this has been done before 16:00 hours.


Deliveries in the Balearic Islands will have a maximum period of 48h / 72h from the time the order is placed.


Some special items, heavy or bulky require special handling and delivery could be delayed with respect to the normal delivery time, upon notice by TURBO 3.


Delays in delivery will give the right to cancel the order placed and the corresponding immediate refund of the amount paid by the customer.


In no case the delays in the delivery will give right to the payment of indemnifications of any type.


TURBO 3 reminds the User of the legal obligation of the recipient (article 366 of the Commercial Code) to verify the goods at the time of delivery.
In case of visible defects, never sign the goods as conforming, but make an immediate claim to the carrier by means of a written reservation on the delivery note of the carrier.


If the goods have been damaged during transport to the point of being unusable, the recipient is not obliged to accept it.


Both for visible signs of damage resulting from transport and for hidden damage inside the package or error of preparation, the customer must contact TURBO 3 within a maximum of 2 business days from delivery and through our form. Claims made later will not be valid.


TURBO 3 is not responsible for the assembly or installation of any of the items that are supplied, except those in which it is indicated.

TURBO 3 and the causes of force majeure. We will do everything possible to comply with the obligations arising from your order. However, we will not be responsible for delays or non-compliance if the delay or non-compliance are due to force majeure. In case of delay, we will fulfill our obligations as soon as reasonably possible.

 

12.- Shipping costs

Our transport expenses policy is based on transparency and ensuring that it does not create a barrier to purchase. Our will is that you always have the most competitive shipping rate possible.


If you want to pick up your orders in our stores, you must indicate this in the comments of the order and the payment method must be "TURBO 3 Warehouse Pickup". The collection and customer service hours are from Monday to Friday from 08:30 am to 1:30 pm and from 3:30 pm to 7:00 pm.


If you prefer to manage the shipment with your own agency, you must indicate it in the comments of the order and select "Shipping posited" indicating your account number and the desired delivery service (Standard, Express, etc.).


If the order contains special handling items regardless of their amount, TURBO 3 reserves the right to apply a special handling fee, after informing the customer.


Additional costs incurred as a result of incorrect or incomplete delivery addresses will be borne by the customer, after communication by TURBO 3.

 

13.- Product warranty

The seller, TURBO 3, responds to the lack of conformity that manifests within a period of 1 year from delivery. The guarantee does not cover damage caused by improper use or normal wear of the products.
In case of defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
The consumer and user must inform the seller of the lack of conformity within two months of having knowledge of it. In addition to this information, the seller will provide the consumer with information about the existence and conditions of after-sales services and commercial guarantees, if any.

 

14.- Returns
RETURN POLICY

1) The customer may exercise the right of return within a maximum period of 10 calendar days following receipt of the order.
2) To return an order / product, you must send an email to logistica@turbo3.com, attaching the delivery note number and the order number, and including your contact information.
3) You must return the products of the order in perfect condition, in original packaging and without damage (breakage, painting ...).
If the material is not returned under the established conditions, the nal cost of the damages produced will be detailed, and these will be deducted from the final amount to be reimbursed.
4) All the material must be returned in the same conditions of delivery, without having been manipulated or modified. (If our technical service detects that there are indications of this, it will not be returned).
5) As long as the products are returned without damage, we will refund the amount paid for the products you return to us.
The shipping costs of the return will be borne by you.
6) Orders with collection in Turbo 3 and direct purchases at the collection point or Technical Service have a return period and / or change of 10 calendar days from the date of collection.
7) If the client wishes to make a change for another item, the cost of return and the new shipment will be borne by the customer.
8) When the product, by mistake, does not respond to the order, Turbo 3 will bear the costs of collecting the wrong product and delivery of the corresponding to the order placed.

 

HELMET RETURN POLICY

1- On the delivery note of an exchange turbo or reman, we will invoice the amount of the deposit of the helmet regardless of the
turbo price.
2- The price of the helmet deposit will always be communicated at the time of the consultation of the exchange turbo price.
3- The prices indicated are always without VAT.
4- The delivery of the old town must be within 20 days after the date of sale.
5- The fertilizers will be made only if the following conditions are met:
a) Helmets that are copies, alternative brands or do not carry the ORIGINAL identification plate of the MANUFACTURER will not be accepted.
b) The helmets must always have the same reference of the original turbo (Garrett, BorgWarner, ...).
c) The helmets must be returned complete, without disassembling and in the same boxes of the previously sent turbos.
6- The installments will be made in the following way:
1) Helmets received from 1 to 15, will be paid on the 20th of each month.
2) Helmets received from the 16th at the end of the month will be paid on the 5th of the following month.
3) It is ESSENTIAL to indicate the IBAN of the bank account to which the payment must be made.
7- To be able to return the deposit, it is necessary to attach the sales order.
8- When they have the helmet ready to send, contact TURBO 3 to facilitate the collection. The expenses of collection
will be borne by TURBO 3.
 

15.- Payment
Payment is cash and will be made by credit or debit card or bank transfer.
In the case of payment by bank transfer, if it is not done through the Internet banking service of Bankia, the order will be considered paid once the entire amount in the bank account of TURBO 3 has been received, so the term Once the final payment has been confirmed, the goods will be shipped within the normal delivery time, if more than 7 business days have elapsed since the order was placed and payment has not been made. nor had any communication been received in this regard, TURBO 3 reserves the right to cancel the order.

 

16.- Domain reservation

While the corresponding invoice has not been paid in full, the products will remain the property of TURBO 3 with all rights. The customer agrees to return the unpaid merchandise in the case of not being able to face the expiration of the invoices.

 

17. Cookies

TURBO 3 reserves the right to use the technology "cookie" on the Website, in order to recognize it as a frequent user and customize the use you make of the Website through the pre-selection of your language, or more desired or specific content. The "cookies" used by the Website, or the third party acting on their behalf, are associated only with an anonymous User and his computer, and do not provide the User's personal data.

Cookies are files sent to a browser through a Web server to record the User's navigation on the Website, when the User allows their reception. At the same time you can delete the "cookies" for which you should consult the instructions for using your browser.

Thanks to the cookies, it is possible that TURBO 3 recognizes the browser of the computer used by the User with the purpose of providing contents and offering the navigation or advertising preferences that the User, the demographic profiles of the Users as well as to measure the visits and traffic parameters, monitor the progress and number of entries.

We use our own and third-party cookies to improve the browsing experience and show you advertising and content of your interests. By continuing browsing, we consider that you accept its use.  More information
  • TURBO 3

    40 years of experience in the automotive world

  • Services

    A whole range of services at your entire disposal

  • Guarantee

    Original products and first brands

  • Technical service

    Best technicians in the sector to help you whatever you need

  • Shipping in 24 hours

    Shipping between 6am and 12pm

  • Secure payment

    Secure payment by authentication of the owner